Unless your NADININE Products is damaged, we do not accept returns. You have thirty days from the delivery date to contact us for a return. If it's been thirty days since we received your NADININE Products , unfortunately we can no longer offer you a refund or exchange.
You will need your order number and proof of purchase to complete your return.
Contact us via our contact page for a refund request.


Once your return request has been reviewed, approved or rejected, we will send you an email to inform you and to provide you with further information on the return process. If the return request has been approved and the product has been returned, the refund will be processed. The return is made via the payment method applied. We ask your patience, it may take a few days before the money is refunded.

Late or missing refunds:

If you have not yet received a refund, please check your bank account again. Then contact your bank or credit card company, as it may take some time before the refund is credited. If the above steps have been completed and you have not yet received your refund, please contact us via


We only exchange products if they are damaged or broken. If you would like to exchange your product for the same product, please send us an email at

We will process your email as quickly as possible and send you further instructions by email.

Return shipping:

To return your product, you must send it to the address we will send you by email. You are responsible for paying the shipping costs for returning the product. Shipping costs are non-refundable. The time required to reach the new product may vary, as this depends on the delivery address. NADININE is not responsible for lost shipments, so we cannot offer you a refund.